Refund Policy

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1. Books and T-Shirts

   • All sales of books and T-shirts are final. We do not offer refunds unless the item is defective or damaged upon arrival.

   • If you receive a defective or damaged item, please contact us within 7 days of receipt with proof of the issue for a replacement or refund.

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1. Service Bookings

   • Cancellations made at least 7 days before the scheduled service will receive a full refund.

   • Cancellations made within 3-6 days of the scheduled service will receive a 50% refund.

   • Cancellations within 48 hours are non-refundable.

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1. Exceptions

   • Refunds for digital products or customized services are not provided unless otherwise stated.

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1. Payment Gateway Policies

   • Refunds will be processed through the original payment method and may take up to [5] business days depending on the payment gateway.

   • Any transaction fees applied by the payment gateway are non-refundable unless otherwise specified.

   • Customers must adhere to the dispute resolution process outlined by the payment gateway for any refund or chargeback claims.

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For any refund requests or disputes, please contact info@zinhlematthews.com